In complete contrast to traditionally labour intensive, disruptive and costly methods of large scale excavation, SOS Leak Detection provide a solution to finding hidden water leaks within domestic and commercial environments with the minimum of disruption.
Within any conceivable environment hidden leaks are notoriously difficult to locate and are too often accompanied by unnecessary inconvenience and damage to the building fabric. Utilising the latest specialist equipment and our technical expertise, SOS Leak Detection can rapidly and accurately detect and repair hidden leaks to save time, disruption and negate the risk of wasteful expenditure, whilst minimising ongoing damage from the water itself.
SOS specialist leak detection and property restoration, based in St Neots, Cambridgeshire from where it orchestrates and delivers an outstanding service offering. Unlike many organisations, SOS utilises only fully employed engineers to deliver our services under the guidance and control of the SOS management team, supported by our internal claim handling team. Our directly employed and highly experienced management team, understand the needs of clients and customers. They ensure that only the most appropriately skilled and equipped engineers are appointed to attend to the customer's requirements — promptly, sensitively and diligently.
The SOS Regional Team Managers ensure that continued compliance, quality of workmanship, adherence to SLAs' & pricing, customer satisfaction and claim control is delivered by the field engineers. Our experienced internal claim management team handles each claim from start to finish, providing daily updates whilst managing, reviewing and documenting customer service levels and satisfaction. The administration team communicates with all parties involved to ensure we are achieving key milestones and the claim is being proactively driven at all times.
“I recently used ‘Trace and Access services;’ through SOS. We had a major problem with damp spreading throughout our house. We had used numerous trade’s people to try and resolve the issue with no success. Despite having a surveyor come in from our insurer, Trace and Access were the only people to correctly identify the problems (there were actually 3!): The water pressure was much too high coming in to the house which was contributing to leaks. There was also a cracked drain that no one had identified. The plumbing also needed upgrading. We received a thorough report that satisfied our insurer and this even reduced our excess. I would have no hesitation using them again, they gave us immediate peace of mind and a clear course of action. They turned up on time and were highly professional, using extremely advanced detection equipment and techniques"
As part of the handling of the claim our organisation will follow guidelines to measure the performance of our business such as:
Weekly office audits
Weekly onsite audits
Customer satisfaction returns
Ml Analysis to include elapsed times, pricing benchmarks and SLA compliance